Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at The Gait Lab, purchase a product from us, contact us or otherwise use our services.  This is to comply with the General Data Protection Regulations (GDPR) 2018.

 

Information We Collect

To aid your treatment, to be prescribed Custom Made Orthoses, or as part of purchasing something from The Gait Lab you will normally provide us with certain information, such as your name, email address, postal address, medical information and payment information.  We will store your information on an electronic patient record and diary system which is fully password protected.  Card payment details are not retained by The Gait Lab.

 

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

• where it is necessary for the purposes of the provision of health care as needed to provide our services, such as when we use your information to fulfil your podiatry assessment and treatment, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

 

Marketing

We do not send you direct marketing material

 

Information Sharing and Disclosure

Information about our patients/customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Medical professionals.  With your consent we will share information with medical professionals such as your GP or consultant to allow continuity of care.

• Service providers. We engage certain trusted third parties to perform functions and provide services to my business, such as external reception services. The Gait Lab will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If I (Sophie Roberts) sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law and with your knowledge.

• Compliance with laws. We may collect, use, retain, and share your information if we are legally required to.

 

Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. The retention of podiatry records is normally a minimum of 8 years, after the last appointment.  These rules differ for persons under 18 years of age where we retain notes for 8 years after the person turns 18.

 

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as X Cloud is Privacy Shield certified.

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How do we use your information?

We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of treatment would be appropriate.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To send periodic emails regarding your order or other products and services.

• To follow up with you after correspondence (live chat, email or phone inquiries)

 

Your Rights

You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict your use of, or delete your personal information. In the case of health records these are normally exempt from change and deletion requests. 

• Object. You can object to (i) us processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with the Information Commissioner www.ico.org.uk

 

How to Contact Me

For purposes of the GDPR, I, Sophie Roberts, am the data controller of your personal information for The Gait Lab. If you have any questions or concerns, you may contact me on sophieroberts@thegaitlab.co.uk.  Alternately, you may mail me at:

Sophie Roberts

Parkside Hospital

53 Parkside

London

SW19 5NX

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Both Sophie Roberts and Amanda Walker are registered with ICO Data and will provide you with any information we hold on you on request.

We use cookies in some areas of the website. We collect information for the purposes of analysis and business development including the number of visitors to the site and which pages are viewed. This cannot be used to identify individuals.

If you make an enquiry through our enquiry form on our “contact us” page, we will store that information and use it to contact you. If you do not wish to be contacted, please let us know

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Last updated October 2024