Orthotic Therapy Terms and Conditions

 

 

If consent is given to have Custom Made Orthotics manufactured it is on the understanding of the Patient that there can be a manufacture time of up to 1 month. A fee can be paid for a ‘Rush Order’ however the Orthotics are only guaranteed to be back within 10 working days with a Rush Order.

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There are no guarantees that Orthotic Therapy will be a solution to the presenting problem and wearing Orthotics can cause side effects to The Patient which may include other musculoskeletal symptoms or pathology and/or a worsening of presenting symptoms. Since the beginning of the COVID-19 pandemic, orthotics are now posted out to Patients unless an orthotic fitting appointment is specifically requested. A fee for posting will be added to the bill for the Orthotics. When the orthotics are posted,  instructions will be provided with the Orthotic devices explaining a break in procedure which must be followed by The Patient. Consent will be granted by the patient either at the casting for the Orthotics or by email or verbally that they wish to have the Orthotics sent and will agree to contact us with any problems or questions if problems arise with The Orthotics or the fit.

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In some cases modifications are required to improve the function or comfort of the Orthotics. There is a turn around time of up to 3 weeks for this to be carried out. Sometimes more than one modification is required and lab modification times and shipping times can delay this process. Orthotic modification, orthotic remakes and follow up appointments related to problems with the Orthotics are free of charge up to 12 months from time of casting, thereafter a fee may be charged. Please be fully aware of these facts before consenting to have Orthotics manufactured.