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What to expect during a consultation


During the initial consultation,  a detailed history would be taken, your feet and legs would be examined and a biomechanical examination carried out. The podiatrist would also assess your walking/running gait using slow motion video gait analysis . This is followed by discussion and diagnosis of the problem and implementation of a treatment plan.  Orthotics are not always recommended to every patient and we can discuss footwear and other aspects of podiatry treatment in the consultation.  

Should the treatment plan however include Custom Made Orthotics, and you wish to go ahead with this, casts of your feet can be taken at the first consultation. These casts will be sent to the lab who make the orthotics according to the prescription designed by the podiatrist with information collated from your biomechanical assessment and Gait Analysis.   They take approximately 3-4 weeks to be made.


Please wear normal everyday walking shoes and bring shorts and trainers (if applicable) to your appointment.  Should you already have orthotics/insoles could you also bring these with you.



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Consultation Fees


New Patient Consultation ...........
Custom Made Orthotics ..............
Subsequent sets of orthotics ......

Richei Brace ...................................

Temporary Orthotics/Insoles ......
Review consultation .....................

£625.00 - £695.00

£60.00 - £100.00
£45.00 - £95.00

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Healthcare Insurance


Please contact your insurance company prior to your visit to ask whether they will cover non-surgical podiatry.  We can invoice them directly if you bring authorisation and membership numbers to your appointment.   **Should you not bring these details with you we will invoice you directly for your consultation**  Please note that should your insurance company not settle your account within 60 days we will ask you to settle payment personally and reclaim the costs from them directly.

Please note that fees not being invoiced to insurance companies will need to be paid on the day, we can take debit/credit card payments.


General Data Protection Regulation (GDPR)


By attending an appointment, you are consenting for The Gait Lab to store your details.  These details will not be given to a 3rd party and but will allow us to contact you for future appointments.  You can find out more about how we use your data from our ‘Privacy Notice’ which is available from our website

You can withdraw your consent at any time by contacting The Gait Lab administrators at or 0330 678 1155.  Please note that all processing of your personal data will cease once you have withdrawn consent, other than where this is required by law but this will not affect any personal data that has already been processed prior to this point.  Medical records will be kept for 8 years for adults and until the age of 18 for children.


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Orthotic Therapy Terms and Conditions


If consent is given to have Custom Made Orthotics manufactured it is on the understanding of the Patient that there can be a manufacture time of up to 1 month. A fee can be paid for a ‘Rush Order’ however the Orthotics are only guaranteed to be back within 10 working days with a Rush Order.

There are no guarantees that Orthotic Therapy will be a solution to the presenting problem and wearing Orthotics can cause side effects to The Patient which may include other musculoskeletal symptoms or pathology and/or a worsening of presenting symptoms. Since the beginning of the COVID-19 pandemic, orthotics are now posted out to Patients unless an orthotic fitting appointment is specifically requested. A fee for posting will be added to the bill for the Orthotics. When the orthotics are posted,  instructions will be provided with the Orthotic devices explaining a break in procedure which must be followed by The Patient. Consent will be granted by the patient either at the casting for the Orthotics or by email or verbally that they wish to have the Orthotics sent and will agree to contact us with any problems or questions if problems arise with The Orthotics or the fit.

In some cases modifications are required to improve the function or comfort of the Orthotics. There is a turn around time of up to 3 weeks for this to be carried out. Sometimes more than one modification is required and lab modification times and shipping times can delay this process. Orthotic modification, orthotic remakes and follow up appointments related to problems with the Orthotics are free of charge up to 12 months from time of casting, thereafter a fee may be charged. Please be fully aware of these facts before consenting to have Orthotics manufactured.


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