Behaviour Policy

Any incident in which a member of The Gait Lab staff is abused, threatened or assaulted in circumstances relating to their work is unacceptable and not tolerated.

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This includes the serious or persistent use of verbal abuse, aggressive tone and/or language and swearing/foul language.

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Staff should not be left upset and distressed following an interaction with a patient.

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In rare circumstances, the trust between The Gait Lab and a patient may break down, and we may find it necessary to end the professional relationship. For example, has persistently acted inconsiderately or unreasonably.

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This includes unnecessarily persistent or unrealistic service demands that cause disruption or distress.

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If you are seriously unhappy with the quality of service you have the right to register with another practice without notifying us. Similarly, on the very rare occasions when a patient breaches this policy, we have the right to remove the patient from our Practice list.